Date :
27/02/2014
Hospitality and tourism businesses are being encouraged to prepare for the Glasgow 2014 Commonwealth Games with the launch of the unique online Glasgow Welcomes Programme.
Cabinet Secretary for Education and Lifelong Learning Michael Russell, Leader of Glasgow City Council and Chair of Glasgow City Marketing Bureau, Councillor Gordon Matheson and Glasgow 2014 CEO David Grevemberg joined forces recently to launch the Glasgow Welcomes-Online programme as part of Glasgow 2014 Legacy Week.
The online customer service programme, which costs just £5 per person and takes two hours to complete, has been developed by the city’s tourism service initiative, Glasgow Welcomes (previously Glasgow Service with Style) to enable the city’s 40,000 tourism, leisure and hospitality workers to easily access customer service training in the run up to the Games.
The programme has been specially tailored for the Games, with practical advice on how to deliver excellent customer service standards; information about Glasgow’s top attractions so that frontline service staff can offer up-to-date advice on what there is to see and do in the city, and facts and figures on Games events, venues and dates.
The Glasgow Welcomes initiative is an Official Legacy Project and is using the 2014 opportunity to create a lasting legacy of excellent customer service standards across all touch points of the visitor experience.
For more information visit www.glasgowwelcomes.com