at your service

At your service

A practical guide to delivering the best food and drink experience in Scotland

The chef may prepare the food, but the waiter or waitress is the face of a food business. 

The best waiting staff work closely with their chefs and are part of a great team, delivering a wonderful food experience to their customers and creating lasting memories.

‘At Your Service’ is packed with practical information for front line staff in tourism businesses, providing:

  • easy reference facts about different food types
  • a visual calendar of seasonality
  • background information on classic Scottish dishes and drinks
  • hints and tips on how to ‘upsell’ to customers

At Your Service (PDF, 5.2MB)